This session explores why workplace conflict is inevitable and how it can be both constructive and destructive. Conflict often stems not just from visible behaviors, but from deeper unmet needs, perceptions, and differing work styles. Using real-world examples, conflict is reframed as an opportunity for growth when managed effectively. It introduces the Predictive Index (PI) as a practical framework for understanding behavioral differences and improving collaboration and accountability.

What participants will learn by attending this webinar:

• How workplace conflict is defined, why it occurs, and the hidden “iceberg” factors that drive it beneath the surface
• The difference between healthy, constructive conflict and damaging, destructive conflict; and why “artificial harmony” can be harmful
• The organizational impact of unresolved conflict, including productivity loss, dissatisfaction, and reduced trust
• How PI behavioral drives (Dominance, Extraversion, Patience, and Formality) influence how individuals experience and handle conflict
• Practical ways to use PI tools, such as relationship guides and team analytics, to resolve conflict between individuals and within teams
• How to turn behavioral understanding into concrete action steps that build trust and accountability

Conflict is not the problem. Misunderstood behavior and unmet needs are. By increasing self-awareness and understanding others through the PI framework, teams can transform conflict into a catalyst for better communication, stronger relationships, and sustained accountability.