The Value of Service: Guiding principles of PI Midlantic’s 38-Year Journey
In the world of business and consultancy, it’s often not just about what you do, but how you do it. This rings particularly true for PI Midlantic, a company that has been providing expert services to its clients since its inception in 1985. Reagan was president, Blockbuster was founded, Michael Jordan was Rookie of the year.
Looking back recently over the past 38 years, I came across a remarkable fact. We have over 50 clients that have been with us for over 20 years, eleven have been over 30 years. In an age where relationships are less valued (according to HBR), we take great pride in our long-standing friends and partners who have elevated us to the number one PI Elite partner in the world.
Expertise: The Pillar of Success
PI Midlantic’s journey began with a simple yet powerful principle: expertise.
We were trained by the founder of PI and that knowledge is passed to each of our team members. We are not in the software business, we’re about transforming companies and being valued business partners. Our knowledge of the science and application of the Predictive Index methodology is unmatched.
Unparalleled Service: Going Beyond the Norm
It’s one thing to be knowledgeable; it’s another to provide unparalleled service. One of our three core values is “Yes…And” – we go above and beyond what we’re asked and do more.
“Yes…And” signifies the willingness to go the extra mile, to say yes to challenges and opportunities, and to provide solutions that don’t just meet the brief but exceed expectations. It’s about proactively addressing issues and striving for continuous improvement.
A company’s core values often mirror its identity and set the tone for its interactions with clients. PI Midlantic’s core values, embodied in the principles of “Yes…And” and “partners in your success,” aren’t just empty slogans but the guiding lights of their organization.
“Partners in your success” underscores our commitment to long-term relationships. We don’t view clients as transactions but as partnerships. The success of our clients is our success. It’s the reason we exist, and this approach has paid dividends over the years.
Investment for the long haul
In an age of short-term gains, PI Midlantic stands out by making long-term investments. We invest in our people, their knowledge, and their relationships with clients.
PI Midlantic’s 38-year journey is a testament to the value of service, expertise, core values, and a commitment to long-term success.
In a world where companies come and go, we’ve not only survived but thrived. Our values may be old, but it is a reminder that success in consultancy is not about quick fixes; it’s about building lasting relationships, providing unparalleled service, and constantly enriching your expertise.
Steve Picarde, Sr., Founder & CEO