Plunkett Cooney, one of the largest and most accomplished litigation and trial firms in the Midwest, consists of more than 165 lawyers across a network of 11 offices. Plunkett Cooney has long believed that the secret to its decades of success is its people, and that cultivating an environment that empowers employees across job functions to work cohesively is the key to delivering exceptional customer service. When they were
preparing to implement a significant corporate-wide “paperlite” initiative, CEO Hank Cooney recognized that the change could have a significant impact on the organization’s productivity and overall culture. He believed that in order for the new tools and processes to be adopted successfully, the management team needed to understand the organizational impact of employees’ innate behaviors overall, and then examine how they would exhibit during a time of change.